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USA, Austin
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Description
Regardless of the quality of the technology acquired or the thoroughness of the installation, without proper training the implementation can be challenging. Studies show that over 60% of all service related calls within the first 90 days of a system cutover have to do with training issues. This is frustrating for the customer and it is also expensive to the service provider who is being dispatched during the warranty period. With this in mind, we take great effort in providing comprehensive training. There are three types of training: End User Training – Training is the most important part of the phone system deployment as it sets the tone for how the system is used in your business. To maximize the productivity gains that new VoIP phone systems offer, you and your staff really need a thorough knowledge of how the systems work. We typically train all users before the cutover to the new system and we are available immediately afterit is operational. We usually set up a classroom environment for the training and utilize a DLP projector to go over all of the phases of the phones operation, i.e., how to make a call, transfer calls, conference callers together, how to use the desktop to manage your phone, how to setup and use your voicemail and other topics depending on your organization's particulat applications. This makes the transition to the new system mostly stress-free. After the cutover, we schedule a 45 minute Q&A session to iron out any wrinkles Your employees will be able to ask better questions about the system because they have had a few days of hands on experience. Receptionist Training – We will provide the receptionist with more specialized training prior to cutover as well as during the cutover. Most receptionists can pick up the fundamentals of our systems easily. The morning after the cutover we are there to make sure that the receptionist is not overwhelmed by the changes. System Administration Training – One of the advantages of the new systems that we propose is the ease of system administration. The new Voice over IP technology empowers your organization to manage many everyday tasks such as adding or moving extensions, changing the programming of buttons on phones, changing and customizing the functionality of the auto attendant, adding and deleting of speed dial numbers and many more functions. This saves time and money from having A&a Telecom perform a service call to do such everyday operations. There are several training options available to empower you to manage these administrative tasks depending on the depth in which you want to manage your system. We provide local support for basic training. The manufacturers provides certification training if you your system is large and complex and if you wish to self-manage more complex functions. When we consult with you, we'll assist to design the proper system for your circumstances.
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